A road better travelled: Driving hospital efficiency using low-, medium- and high-tech solutions

Présenté par Brendon Laing, B. Sc. (avec distinction), D.M.V.

Questionnaire de formation continue

Crédit de formation continue : 1

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Questions

1. True or False. Three hazards that veterinary practices currently face are a generational shift in expectations, an increased demand for services and a labour shortage. *
2. What mile markers can clinics focus on to help alleviate the hazards our clinics face *
3. How long does it take for someone browsing your website to decide if they want to learn more about your practice? *
4. Which of the following statements about technology and web promotion is correct? *
5. Which of the following, according to Dr. Laing, will help reduce burnout and fatigue in veterinary hospitals? *
6. Which of the following technology solutions can help with staff utilization? *
7. What form of communication have studies proven to be the most effective? *
8. Which of the following technology combinations would, according to Dr. Laing, provide a significant improvement in staff efficiency at patient check-out? *
9. While a website that includes your logo, contact info and hours of operation will suffice, it is the visual aesthetics and “extras” (team bios, clinic philosophy, client ed.) that help truly clients understand if your hospital is right for their pet. *
10. By focusing on better schedule control, increasing staff efficiency and optimizing communication, we can make a significant impact on our health, as well as the health of our team and patients, and improve client satisfaction. *