Client communication that promotes professional wellbeing

Présenté par Marie Holowaychuk, D.M.V., Dipl. ACVECC, P.Y.C.

Questionnaire de formation continue

Crédit de formation continue : 1

Nom

Questions

1. True or false. When veterinary team members have a positive experience navigating euthanasia decisions with clients, their well-being improves. *
2. When expressing empathy with a client, it is important to: *
3. What does AAHA stand for? *
4. When sharing information with clients, it is important to: *
5. When sharing bad news with clients: *
6. Which of the following words is NOT part of the Goals of Care Conversation? *
7. When discussing money with clients, be sure to: *
8. When clients get upset about money, it helps to: *
9. True or false. When speaking to an angry client, it is important to get them to calm down, rather than understand their concerns. *
10. After dealing with an angry client: *